Call Us Toll Free: (888)-208-4848
Established In 2001
We like to ship 1 item at a time to our residential clients.

How much does shipping cost?
EZ Shipping is 15% of the total purchase price. For example, a product with a price of $100 is only $15 dollars to ship.  Likewise, a product with a price of $1,000 costs $150 for guaranteed safe delivery.   The shipping charge is for the combination of all the items on the order shipped to 1 location.  We guarantee safe delivery.  Learn more about EZ Shipping. 

When will my order arrive?

We Manufacture most of the products we sell.  Production time is usually 7 - 14 business days from the placement of the order. Small wallboard material cut to order usually ships in 1-2 days. The delivery time will be the production time plus the transit time. Our factory is in Southern California. If you live in California expect delivery in one to two days.  If you live on the east coast expect 7 to 10 business days. 

What is your return policy?
If you decide you want to return an item, contact us for a return authorization. Ship it back to our location which is the return address on the original shipping label - The customer is responsible for the return shipping. We must be notified of a return within 10 business days of receiving the order.  A 20% restocking fee will be applied. Will provide a full refund less the restocking fee on receipt of the returned item. This policy does not apply to large special purchases made by corporate or commercial accounts.

How will my package be shipped? 

Small packages that ship FedEx and UPS are delivered directly to the door following company guidelines.  Very large items shipping in less than truckload quantities are delivered to the curb or driveway and not taken inside. In some (but not all) areas of the country, it is possible to set up inside delivery.  The customer will be responsible for all delivery costs above the standard delivery expense. CONTACT US BEFORE making the purchase with any expedited or special delivery requirements. Here is a link to the carriers we use the most.  Shipping information.

What if my order arrives damaged? 

We guarantee safe delivery. We will work with the freight company.  Simply let us know within 3 days of receiving the damaged item - we will fabricate and send out a new one as soon as possible.  If the box or package is crushed, please refrain from opening the package and refuse delivery. Contact us within 3 days of receiving a package with concealed damage. 

Delivery Signature Required.

For the protection of you new product, we automatically create all shipping labels with a required signature at delivery. We can however ship smaller packages (Under 30 x 40 inches) without signature - but require a written request.  The best way to make the request is to create the entry in the Item Comments as you place the order.  Note: FedEx policy does not allow delivery requests to be removed when the shipment is in transit. Contact us for additional information.

 Security Policy. 

Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all your personal information, including your credit card number, name and address so it cannot be read over the Internet.

 Privacy Policy. 

We do not sell your personally identifiable information to any one.

 Can I use my FedEx or UPS account number for orders?

Yes, just let us know at the time you place your order.

 Can I ship to a P.O. box?

No, we only ship to a physical location. 

 Delivery Signature Required.

For the protection of you new product, we automatically create all shipping labels with a required signature at delivery. We can however ship smaller packages (Under 30 x 40 inches) without signature - but require a written request.  The best way to make the request is to create the entry in the Item Comments as you place the order.  Note: FedEx policy does not allow delivery requests to be removed when the shipment is in transit. Contact us for additional information.   

 How do I ship my items somewhere other than to my billing address? 

Enter both a billing and shipping address when you place the order.

 

How do I know that my item has shipped? 

We will send a shipment confirmation via email upon shipping the order.

    

 What if I have not yet received my order but it shows that it has shipped? 

Track the package using the tracking number provided in the shipment confirmation. If it shows the package has been delivered, please contact us.    

  

What if I receive the wrong item.  

Please contact us within 3 business days of receiving the wrong item. We will send a call tag to pick up the incorrect item and will re-process your order.